How much does custom work cost?
Each product is unique, so the cost depends on the complexity of the model. We'll provide you with a price quote in your currency for your convenience.
What is the turnaround time?
Once the preliminary discussion is complete and you've paid in full, the personalization process takes 14-25 days. The timeframe may vary based on factors such as the product type and client collaboration.
Can I choose the design?
Yes, you can choose your own design. We encourage clients to share pictures and discuss with our artists to ensure everyone is on the same page.
Do I need to provide the item to be customized?
There are two ways:
- We can provide the shoes you want, in your preferred size and material.
- You can provide the shoes you'd like to have customized.
We'll discuss this during our 1:1 meeting.
What is the process of customization?
- Process of customization:
- 1:1 Meeting
- Discussion of various design aspects
- Providing a preliminary design
- Agreement on the design
- Payment
- If you send your product, we'll wait for it to arrive
- Processing
- Shipment
Is the work permanent?
Yes, we use special paint for leather or fabric, and with proper care following our recommendations, your customized product will last a long time.
What payment methods do you accept?
We currently support Visa, Mastercard, Amex, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, Meta Pay and Venmo payment methods. If you prefer another payment option, please contact us, and we'll try to accommodate your request.
Do you ship internationally and how much does it cost?
We strive to ship to as many countries as possible. Shipping costs and supported countries are displayed at checkout. If your country isn't listed, please get in touch with us, and we'll do our best to assist you. For more information please visit our Shipping Policy.
Can I request a revision or change?
Design details can be discussed at the beginning of the process. However, significant changes, especially later in the process, may not be accepted.